Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@sinclo.com.au. If your order is faulty or the incorrect item you ordered, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For change of mind purchases, you will have to pay for shipping back to us. Please let us know and we’ll send you the returns address. We do not accept returns on any custom orders or seconds sale orders unless faulty when received. You can always contact us for any return questions at hello@sinclo.com.au. 

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We unfortunately cannot offer any returns or refunds on damage done to the bottles after use.

Exceptions / non-Returnable items

We unfortunately due to hygiene issues, cannot accept returns on used products. We also are unable to accept returns on sale items or gift cards. We are also unable to accept returns for any customised engraved items unless damaged in transit. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to.