FAQ's
ABOUT SINCLO
Why Are Your Bottles Any Different To Others?
Our focus is on functionality AND aesthetics. Water bottles are no longer just a vessel for your drinks but now are also an accessory.
We provide bottles that provide perfect function but also look super cute.
We are a eco conscious small business on the gold coast, aus offering high quality multi purpose stainless steel water bottles. With functionality and sustainability at the forefront of the design process, sinclo water bottles are made from food grade stainless steel which means they are made to last and won't leach harmful chemicals into your beverages. We currently have multiple lids available for you to choose from. Our long term goal is to have a lid option for everyone.
Do Any Of The Bottles Have BPA?
No, all of our bottles and lids are bpa free.
Do You Stock Any Bottles In Any Stores?
Our bottles are currently only stocked in the Kabana Shop in Burleigh on the Gold Coast.
If you are a store of wholesaler please contact us via our wholesale enquiry page. If you are a customer and want our products stocked in a shop, cafe or health studio please either refer them to us or email us at hello@sinclo.Com.Au and we can try to reach out to them for you!
Whereabouts are the bottles shipped from?
We are based on the Gold Coast and all orders are dispatched daily from here!
PRE PURCHASE QUESTIONS
Are the bottles and lids dishwasher safe?
You can put the all of the bottles and lids (except the Chrissy lid!) in the dishwasher, however we do recommend you handwash them. This is just so ensure the finishes on the bottles aren't damaged. If you do put them in the dishwasher - we just recommend top shelf only.
Will the bottles keep my drinks hot or cold?
You betcha! These babies have double walls to keep your drinks hot for a up to 12 hours and ice cold for up to 24 hours ❣️
Are the bottles leakproof?
For our Babi, Stevie, Sammy & Biggie bottles, our Trenty, Pauly & Chrissy lids are leakproof. Our Claudy straw lid can still leak a few drops of water. Our OG Gaily bottles unfortunately aren't leakproof but the 2.0 Gaily bottles are!
Shipping Information
Shipping
Shipping within Australia
Standard shipping $6.95
Express shipping $10.95
Free standard shipping for all orders over $175
Free express shipping for all orders over $200
All non custom orders placed before 12pm will be dispatched same day. *
All orders are sent via Australia Post from our Gold Coast based warehouse and typically take between 2-6 business days to arrive after they have been dispatched.
Express shipping orders are sent via Australia Post Express and typically take between 1-3 business days to arrive after they have been dispatched.
** EXCEPT DURING SALE PERIODS WHERE WE EXPERIENCE A SURPLUS OF ORDERS - THERE WILL BE A DELAY OF UP TO 10 DAYS.
Do the bottles contain lead?
The most recent lab test results from our manufacturer shows no lead detected in either the paintwork or the stainless steel.
Are the bottles easy to clean?
Our bottles are all wide mouthed so they are super easy to get in and clean. We also have silicone bottle brush cleaning sets to make it even easier for you.
How does the custom engraving work? What is the turnaround time?
To customise your bottle, start by visiting the product page to choose the size, colour, lid style, lid colour, and name engraving.
Afterward, explore the engraving add-ons page here to include multiple engravings as desired.
For standard engravings, expect a quick turnaround within one business day.
However, custom pet portrait engravings may require up to three business days for proofing.
Please note that turnaround times may vary during peak sale periods.
What is the coating on the bottles? Do they peel easily?
All of our bottles have a powder coating. This makes them a lot less susceptible to the paint peeling off and shouldn't have any paint flaking! The powder coating is more of a matte finish and can be slightly more textured feeling to a paint finish.
Can I get multiple engraving add-ons?
You sure can! We can essentially do as many that will fit on the bottle 😅 You'll just need to let us know the preferred positioning of them all!
Are the bottles suitable for children?
Our Babi & Stevie bottles are popular with children of all ages! Especially with our custom name engraving - no more lost bottles at school or kindy 😅
However please keep in mind that the lids and bottles aren't break-proof and they are not toys.
POST PURCHASE QUESTIONS
I've changed my mind and want a different water bottle size/colour, can I exchange?
As long as the bottle hasn't been used and is still in it's original packaging - you absolutely can. You will just need to pay for shipping for the new bottle and send back the one you're wanting to exchange. If you have changed your mind please contact us at hello@sinclo.com.au and we'll arrange that with you.
HELP! My Water Bottle Is Leaking?
First - check inside the lid, there is a little silicone ring on the inside that sometimes can pop out. Make sure the silicone ring is secured and then double check if it's still leaking. If you're still having issues please contact us on hello@sinclo.com.au